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   Service BDC - Phone Appointment Service, Handling Online Appointments & Service Scheduling Solutions
 

 Service BDC  -  Handling Online Appointments & Service Scheduling Solutions

"Ask for Matthew"

Service BDC is the one-stop scheduling solution for your phone appointments and online scheduling services
 
Service BDC - Scheduling Business Center, Handling Online Appointments & Service Scheduling Solutions
 

 

 
 

 

 

If you're sick and tired of advisors scheduling service
to fit their personal needs
- and -
You want them paying more attention to the Guests
in front of them than the ones on the phones...World's First 24 Hour Offsite Internet Department for Car Dealers!

 

Welcome to ServiceBDC...Service BDC - Phone Appointment Service Scheduling Business Center

ServiceBDC is the solution to taking control of phone appointments and service scheduling in your dealership.
For the price of one normal advisor ... ServiceBDC can take all Incoming service calls, enter them into your DMS and set appointments when YOU want the drive to be busy, not when it's convenient for the advisor.

Studies show that when advisor doesn't have the time they need to do their job, the first activities that get cut are the profit building ones .

Things like:
 

  • Greeting the guest on the drive
  • Doing walk-a-rounds and checking for damage
  • Checking tire condition/ tread depth on the drive
  • Battery test on the drive
  • Selling accessories
  • Proper presentation and use of multi point inspections
  • Upselling oil changes to needed maintenances
  • Selling brake work
  • Checking tires
  • Selling alignments


** New CSI Program : Service BDC will make live calls 5pm to 8pm every day Mon - Fri to each closed Repair Order asking guest if they are completely satisfied. If not, refer to service manager, if so, we will ask guest to please complete and return the survey

A service advisor's biggest complaint is that they never have the time to do all the things that needs to get done with every customer. ServiceBDC can take a big part of the problem out of the equation.

You may be wondering how this is any different than hi ring a minimum wage receptionist to schedule appointments?

The owner of ServiceBDC, Pam Randow, spent the last 19 years as a service advisor, service manager and operations director. The idea for starting this business came from her frustrations in dealing with the day to day employee problems in the service drive.

She knows how important it is to promptly greet the customer on the phone, and deal with customer complaints and frustrations properly at their initial contact. All ServiceBDC Representatives are former service advisors who Pam has trained personally.

Specifically they will greet the customer professionally, build value in the dealership, ask the right questions, set customer expectations for their visit and schedule an appointment for the proper time.

From 6am to 7pm Monday through Saturday, ServiceBDC will handle your appointment scheduling and phone traffic.


**All calls are placed by humans NOT automated calls**

 

Appointments will be scheduled to keep your service department busy and makService BDC -   Phone Appointment Service, Online  Scheduling Business Center ing money when you want them to, not when your advisors need to close up early for a big night or other personal reasons.
Since your service phones will be taken care of, your receptionist could better help with uplogs, tag work, titl e work, payables, or any other clerical job. Perhaps you could even reduce your office staff by one or more team members.

An advisor with no distractions from the phone is a money making machine with only one focus, the guest in front of them.



An Advisor with no distractions will have time to:

  • Provide Prompt Service

  • Make fewer mistakes

  • Follow-up with customers

  • Build value in the dealer experience

  •  Improve customer satisfaction
     

And best of all. .. A Proper Active delivery can now actually happen! 

 

Here is what we do:

  • Answer every incoming service call within one ring 24/7
  • Set appointments within your DMS system and check VIN on every appt
  • Call on open recalls from manufacture lists as well as Internet "for sale" Ads
  • Call every evening prior with a confirmation call for next day appointment
  • Call on all missed appointments
  • Call on declined services 
  • Make CSI calls each evening when the guest is home to answer
  • Make SOP parts calls each evening

Here is your investment:
 
This is our Service Pricing matrix if ALL of our services are selected. Base on last 12 months average RO count from Manufactures Financial Statement. Include all Warranty and Customer Pay and Quick Lube RO but NOT internal RO.

  • Total Average Monthly RO less than 300 ave $104 per open day $2,710 per month
  • Total Average Monthly RO 300-449 ave $119 per open day $3,100 per month
  • Total Average Monthly RO 450-599 ave $139 per open day $3,620 per month
  • Total Average Monthly RO 600-749 ave $164 per open day $4,270 per month
  • Total Average Monthly RO 750-900 ave $189 per open day $4,920 per month
  • Total Average Monthly RO 901-1100 ave $214 per open day $5,570 per month
  • Total Average Monthly RO 1101-1250 ave $229 per open day $5,960 per month
     

 

 

 
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